Refund policy

Returns and Refunds

If you receive a defective, damaged, or incorrect order, we will cover the cost of a replacement. A reprint of the same product will be provided at no extra charge.

To help us resolve the issue quickly, write to us with 'reprint request' in the subject line at contact@caninequirks.in within 3 days of receiving the product:

• Clear photos of the received item(s), including the product, packaging, and shipping labels.
• A short video of the unboxing to verify the condition on arrival.

As all products are made-to-order, exchanges are not possible, and we cannot accept returns or return shipments.

Note: We use the same printers, papers, and processes as our print partners to reduce color variations, but perfect consistency isn’t possible. Factors such as machine settings, paper type, humidity, and maintenance can cause slight differences, which are within acceptable tolerance levels and not covered by our quality guarantee.

Cancellations

We understand that plans can change, and we’ll do our best to accommodate order cancellations whenever possible.

Cancellation Window: Orders may be cancelled within 1-2 hours of purchase for a full refund. Refund will be made back to the payment solution used initially by the customer. After 1-2 hours, production will have begun and we cannot guarantee cancellation.

How to Request a Cancellation

• Email us at contact@caninequirks.in with your order number and “Cancellation Request” in the subject line.
• Requests will be honored if received within the 2-hour window.
• We will confirm your cancellation by email.

Please allow for up to 10 days for the refund transfer to be completed.

 

Refund Processing Timeframe

You can expect the refund to be processed within within 7-10 days depending on your mode of payment. Please write to us at contact@caninequirks.in if you have not received a refund within the expected timeframe.